Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?
Outstanding Benefits and Growth Opportunities
$21.00 an hour to start.
Paid Training onsite in Independence, OH from 8:00am - 4:45pm!
Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!
We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.
Training is 17 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 40 miles of 5700 Brecksville Rd, Independence, OH 44131
What you will do:
Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
Actively listen and engage Members and fellow Team Members with a “can do” attitude.
Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.
What you will need:
Prior customer service experience
Must be able to work the 10:00am - 6:45pm schedule working every 3rd Saturday from 9:00am - 5:45pm.
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a fast-paced environment
Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
A flexible, “can do” attitude to navigate our ever-changing environment
High school diploma or equivalent
Pass a background check and drug test
Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match

Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!) AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer